We are living in uncertain and difficult times, and the coronavirus is affecting all of our lives in many ways. We all still have lots of questions about what the future holds and there are still few definite answers available at this time.
Here at Premier Polytunnels we want to reassure you that we continue to treat the safety and wellbeing of our staff, our suppliers and our customers as a priority - We are following the guidance available to us, monitoring the situation on a daily basis, and updating our practises accordingly.
On the 3rd April we temporarily closed our order book and asked our team to stay at home. This was the responsible decision to make as employers with a duty of care to our hardworking and dedicated team. We are now pleased to be able to welcome members of our team back to work where we continue to ‘stay alert’ and put their health and safety first.
We are open!
We are pleased to confirm that we are now in a position to re-open our order book and begin processing new orders again.
Our skeleton workforce has worked hard to fulfil the hundreds of orders received immediately prior to and at the start of the lockdown, and we are pleased to confirm that we will soon have dispatched all existing orders.
Furthermore, many of our suppliers have now re-opened, operating with a skeleton staff, meaning that we are able to obtain more of the raw materials required to manufacture and dispatch our polytunnels and accessories.
Therefore, from today we are pleased to be able to open our order book and our telephone lines again.
Members of our sales team are available from 8:30am to 5pm, Monday to Friday, in order to answer any questions or concerns you may have. Click here to contact the sales team.
Please be aware, that we will be continuing to operate with a reduced workforce until there is a brighter light at the end of the tunnel, therefore it may take us a little longer than usual to answer your queries or process and dispatch your order.
Current Dispatch Lead Time
We are monitoring the situation on a daily basis and updating our practises accordingly, and delivery estimates could change regularly, depending on the number of orders received, on the availability of the raw materials required, and due to Premier Polytunnels operating with a reduced staff.
The Delivery page of our website will be updated on a daily basis with regards to expected dispatch lead times, therefore please ensure you check this information on the day of placing your order.
Please check the Delivery page of our website on the day of placing your order for daily updates.
Please do not hesitate to contact the sales team if you have any questions or concerns about the delivery of your order.
How will my order be delivered?
Garden Polytunnels, Cloches and Fruit Cages are usually delivered in disassembled bundles and boxes via a national freight courier.
Commercial Polytunnels and Sheep Houses will be delivered by a courier on 1-2 pallets measuring up to 3.6m long.
Polytunnel Covers and Accessories are usually delivered in boxes by a national parcel courier.
Please Note: Deliveries are made by couriers and we recommend that customers are at the delivery address on the day of delivery.
The couriers have implemented their own precautions to reduce the spread of the coronavirus and, in some cases, have advised that guaranteed services, such as a timed morning service, may not be always possible.
Will Premier Polytunnels remain open?
It is business as usual again at Premier Polytunnels – with lots of extra precautions to keep ourselves and our families, our customers and our suppliers safe and healthy.
No-one knows what the future holds and there are some instances whereby we may have to close the doors to our factory, again, temporarily:
- If under strict instructions by the government to close.
- If we become short-staffed due to illness or necessary self-isolation.
- If the couriers which deliver our goods are unable to do so.
- If we experience a reduced level of service from our suppliers and are unable to obtain the necessary raw materials required to manufacture polytunnels.
If you have any queries or questions, or any concerns about placing or receiving an order, please do not hesitate to contact our Sales Team on 01282 811250 or by e-mail at email@example.com
We thank you for your patience and understanding in these uncertain times.