We are living in uncertain and difficult times, and the coronavirus is affecting all of our lives in many ways. We all have lots of questions about what the future holds and there are few definite answers available at this time.
Here at Premier Polytunnels we are treating the safety and wellbeing of our staff, our suppliers and our customers as a priority - We are following the guidance available to us, monitoring the situation on a daily basis, and updating our practises accordingly.
Our sales team are on hand from 8:30am to 5pm, Monday to Friday, in order to answer any questions or concerns you may have about placing or receiving an order. However, you will also hopefully find the information you want below:
Current Delivery Estimates
Our production team are currently continuing to operate in the factory, working hard and putting in all the hours possible to fulfil orders as efficiently and as quickly as possible.
Many of our suppliers have temporarily closed their doors, and so we are currently facing difficulties in obtaining some of the raw materials required to manufacture and dispatch our polytunnels and accessories, therefore we will update customers as soon as possible if we find ourselves out of stock of some components. Please bear with us and we will get to your order as soon as possible.
We are currently working through hundreds of orders received over the two weeks and we are striving to dispatch orders in the current dispatch times*:
Garden Polytunnels, Cloches and Fruit Cages – Dispatch lead time of 15 working days.
Commercial Polytunnels and Sheep Houses – Dispatch lead time of 20 working days.
Polytunnel Covers and Accessories – Dispatch lead time of 7 working days.
*Subject to the availability of the necessary raw materials.
As always, we will contact customers by e-mail (or by telephone, if requested) to advise them when their order has been dispatched.
We are reviewing our dispatch lead times on a daily basis, therefore please do not hesitate to contact the sales team on 01282 811250 or by e-mail at email@example.com if you have any questions or concerns about the delivery of your order.
In event of some components becoming unavailable during the UK lockdown, customers are entitled to cancel their order for a full refund, if they wish.
How will my order be delivered?
Garden Polytunnels, Cloches and Fruit Cages are usually delivered in disassembled bundles and boxes via a national freight courier.
Commercial Polytunnels and Sheep Houses will be delivered by a courier on 1-2 pallets measuring up to 3.6m long.
Polytunnel Covers and Accessories are usually delivered in boxes by a national parcel courier.
Please Note: Deliveries are made by couriers and we recommend that customers are at the delivery address on the day of delivery.
The couriers have implemented their own precautions to reduce the spread of the coronavirus and, in some cases, have advised that guaranteed services, such as a timed morning service, may not be always possible.
Will Premier Polytunnels remain open?
For the time being, it is business as usual at Premier Polytunnels – with lots of extra precautions to keep ourselves and our families, our customers and our suppliers safe and healthy.
No-one knows what the future holds and there are some instances whereby we may have to close the doors to our factory temporarily (how long for could be anyone’s guess at this moment in time):
- If under strict instructions by the government to close.
- If we become short-staffed due to illness or necessary self-isolation. (25% of our workforce are currently in self-isolation).
- If the couriers which deliver our goods are unable to do so.
- If the reduced level of service from our suppliers and difficulties in obtain the necessary raw materials required to manufacture polytunnels forces our hand.
If you have any queries or questions, or any concerns about placing or receiving an order, please do not hesitate to contact our sales team on 01282 811250 or by e-mail at firstname.lastname@example.org
We apologise for any inconvenience caused and we greatly appreciate your patience and understanding in these uncertain times.
We would like to thank all of our customers for your continued support and custom, and we send you and your families all the best and well wishes at this time.