We are living in uncertain and difficult times, and the coronavirus is affecting all of our lives in many ways. We all have lots of questions about what the future holds and there are few definite answers available at this time. But here at Premier Polytunnels we want to reassure you that we’re doing everything we can to keep ourselves and our customers safe, and we are following the guidance available to us.
Current Dispatch Lead Time
We are currently receiving an unprecedented number of orders, with more and more people planning on spending time in their gardens during periods of self-isolation or lockdown.
Our sales and production teams are working hard and putting in all the hours possible to fulfil orders as efficiently and as quickly as possible, however please be aware that our dispatch lead times have, inevitably, had to be increased. Our current dispatch lead times are:
Garden Polytunnels, Cloches and Fruit Cages – Dispatch lead time of 7-10 working days.
Commercial Polytunnels and Sheep Houses – Dispatch lead time of 10-15 working days.
Polytunnel Covers and Accessories – Dispatch lead time of 3-5 working days.
We are reviewing our dispatch lead times on a daily basis, therefore please do not hesitate to contact the Sales Team if you have any questions or concerns about the delivery of your order.
How will my order be delivered?
Garden Polytunnels, Cloches and Fruit Cages are usually delivered in disassembled bundles and boxes via a national freight courier.
Commercial Polytunnels and Sheep Houses will be delivered by a courier on 1-2 pallets measuring up to 3.6m long.
Polytunnel Covers and Accessories are usually delivered in boxes by a national parcel courier.
Please Note: Deliveries are made by couriers and we recommend that customers are at the delivery address on the day of delivery.
The couriers have implemented their own precautions to reduce the spread of the coronavirus and, in some cases, have advised that guaranteed services, such as a timed morning service, may not be always possible.
Will Premier Polytunnels remain open?
For now, it is business as usual at Premier Polytunnels – with lots of extra precautions to keep ourselves and our families, our customers and our suppliers safe and healthy.
No-one knows what the future holds and there are some instances whereby we may have to close the doors to our factory temporarily (how long for could be anyone’s guess at this moment in time):
- If under strict instructions by the government to close.
- If we become short-staffed due to illness or necessary self-isolation.
- If the couriers which deliver our goods are unable to do so.
- If we experience a reduced level of service from our suppliers and are unable to obtain the necessary raw materials required to manufacture polytunnels.
If you have any queries or questions, or any concerns about placing or receiving an order, please do not hesitate to contact our Sales Team on 01282 811250 or by e-mail at firstname.lastname@example.org
We thank you for your patience and understanding in these uncertain times.