As we go into a second lockdown, we continue to live in uncertain and challenging times, and the coronavirus continues to affect all of our lives in many ways. We all still have lots of questions about what the future holds and the answers are still limited.
Here at Premier Polytunnels we continue to treat the safety and wellbeing of our staff, our suppliers and our customers as a priority - We are following the guidance available to us, monitoring the situation and updating our practises accordingly.
Our sales team are on hand from 8:30am to 5pm, Monday to Friday, to answer any questions you may have about placing or receiving an order. However, you will also hopefully find the information you’re after below:
Current Delivery Estimates
As we go into a second lockdown in England, our production team are continuing to operate in the factory, working hard to fulfil orders as efficiently and as quickly as possible.
We are currently experiencing supply-chain issues for some of the raw materials required to manufacture our polytunnels and accessories. Combined with a surge in orders on an unprecedented level, this means that our dispatch lead times have had to increase.
Garden Polytunnels, Cloches and Fruit Cages – Dispatch lead time of 7-10 working days.
16ft wide to 24ft wide (with 50mm diameter hoops) Commercial Polytunnels and Sheep Houses – Dispatch lead time of 10-15 working days.
21ft wide to 30ft wide (with 60mm diameter hoops) Commercial Polytunnels and Sheep Houses – Please contact the Sales Team.
Polytunnel Covers and Accessories – Dispatch lead time of 1-3 working days.
*Subject to the availability of the necessary raw materials.
We continue to monitor the situation and update our practises accordingly, and delivery estimates could change, depending on the number of orders received and on the availability of the raw materials required.
The Delivery page of our website will be updated when necessary with regards to expected dispatch lead times, therefore please ensure you check this information on the day of placing your order.
Please CLICK HERE to check the Delivery page of our website on the day of placing your order for updates.
As always, we will contact customers by e-mail or by telephone to advise them when their order has been dispatched.
Please do not hesitate to contact the sales team if you have any questions about the delivery of your order.
In event of some components becoming unavailable during the second lockdown, customers are entitled to cancel their order for a full refund, if they wish.
How will my order be delivered?
Garden Polytunnels, Cloches and Fruit Cages are usually delivered in disassembled bundles and boxes via a national freight courier.
Commercial Polytunnels and Sheep Houses will be delivered by a courier on 1-2 pallets measuring up to 3.6m long.
Polytunnel Covers and Accessories are usually delivered in boxes by a national parcel courier.
Please Note: Deliveries are made by couriers and we recommend that customers are at the delivery address on the day of delivery.
The couriers have implemented their own precautions to reduce the spread of the coronavirus and, in some cases, have advised that guaranteed services, such as a timed morning service, may not be always possible.
Will Premier Polytunnels remain open?
It is business as usual at Premier Polytunnels – with lots of extra precautions to keep ourselves and our families, our customers and our suppliers safe and healthy.
No-one knows what the future holds and there are some instances when we may have to close the door to our factory temporarily:
- If under strict instructions by the government to close.
- If we become short-staffed due to illness or necessary self-isolation. (20% of our workforce are currently in self-isolation as of the 5th November).
- If the couriers which deliver our goods are unable to do so.
- If the difficulties in obtaining the necessary raw materials required to manufacture our products forces our hand.
If you have any queries or questions, or any concerns about placing or receiving an order, please do not hesitate to contact our sales team on 01282 811250 or by e-mail at email@example.com
We greatly appreciate your patience and understanding in these uncertain times.
We would like to thank all of our customers for your continued support and custom, and we send you and your families all the best and well wishes at this time.